1. We provide you with ‘Product guarantee for 14 days” for products purchased which are damaged, spoiled or not in good condition. In such case, you can contact our customer service department within 14 days after receipt (according to Royal Dragon’s record) to make arrangement for exchange. Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
  2. If we agree you are entitled to an exchange but the products to be exchanged are sold out, we would refund the amount you paid.
  3. Certain products are not accepted for return. These are:
    • product that has been opened, used/consumed
    • product that is not in its original condition, is damaged, or has missing parts.
    • discount or sales items
    • products 14 days after receipt
    • items damaged or ordered wrongly due to customer negligence
    • Items exchanged once
    • refund of cash and delivery cost are not accepted
  4. Refund takes 1-3 weeks (upon receipt of returned goods) to process. We will inform customers when refund is complete.
  5. All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.
  6. In case of dispute, Royal Dragon reserves the right of final decision. Royal Dragon reserves the right to amend these Terms and Conditions in its sole discretion and without prior notice to Customers.