Free delivery service will be provided for each order with spending of HK$500 or above.
Delivery service is only available at permanent addresses located in Hong Kong Island, Kowloon, New Territories. For deliveries to the outlying islands, including airport, Lantau island, Cheung Chau, Ping Chau, Lamma Island, Discovery Bay and Ma Wan. Additional fee will be charged. For deliveries to Big Wave Bay Village and Shek O, our courier can only deliver the products to you at the public carparks nearby by way of appointments made with the recipients in advance. Should you have any inquiry about delivery, please feel free to contact our Customer Service Department.
Delivery service is not available at non-permanent address, frontier closed areas, outlaying islands, warehouse and premises which are not accessible by elevator or staircase and need to be delivered through balcony.
After your order has been accepted, we will confirm with you about the expected delivery date. Before the arrival of the goods, you will receive a call notification from our courier. Please check whether all your ordered items are delivered against the invoice/delivery note (as the case may be), then sign and return the delivery note to our courier to confirm your acceptance of goods.
In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will try our best to arrange the products to be delivered on the next business day.
If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery(es).
All expected delivery dates are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
In case of any dispute, our determination shall be final.